Service Delivery Analyst

 

The Service Delivery Analyst provides frontline ICT support, ensuring efficient resolution of incidents and service requests while delivering a consistent and positive user experience.

Your main duties will include:

• Call Handling & Real-time support
• Incident & Request Resolution
• Maintain good ticket Management & throughput practices
• Support a collaborative and high-performing team environment
• Build strong relationships with site staff
• Work in accordance with the mission and vision of Calvary and actively participate in developing a culture that promotes Calvary’s values of healing, hospitality, stewardship, and respect.
• Will involve after hours support from time to time

 

For further information please contact Darren Grieves at darren.grieves@calvarycare.org.au

 

 

 

At Calvary, our staff matter. 

 

With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.

 

Your benefits: