Sales & Operations Manager

About the role

As Sales & Operations Manager, you will lead the phone sales team, support office staff and help ensure every customer receives a friendly, professional and caring experience. You will be at the heart of the business, managing incoming sales enquiries, coaching staff, and supporting the retail water filtration showroom.

Key responsibilities

• Lead, motivate and support the phone sales team

• Manage incoming sales enquiries and convert qualified leads into customers

• Coach staff to improve sales skills, confidence and performance

• Manage the daily operation and workflow of the office

• Support the retail water filtration showroom/store

• Ensure customers receive outstanding service from first enquiry through to installation and ongoing support

• Monitor sales targets, leads, follow-ups and team performance

• Support & grow the plumbing Installation contractors Australia wide

• Work with CRM and management systems to ensure opportunities are followed up

• Help develop better sales processes and customer experiences

• Work closely with management, marketing, customer care and installation teams

• Attending Homeshows

• Growing new business through our partner & affiliate programme.

• Support marketing with insights into Digital marketing campaigns

• Support the development of Product evolution

About you

• Amazing ability to win people over & win new business.

• Naturally positive, organised and results-focused

• Computer Savvy

• Experience as a Sales Manager, Office Manager, Inside Sales Manager, Customer Service Manager or Sales Team Leader

• Strong telephone sales and communication skills

• Experience managing or coaching people

• Good organisational ability

• Confidence to make decisions and keep a busy office moving

• Enjoy helping people succeed—both customers and team members

About us

Great Water Filters Australia is a growing Australian water filtration company with a simple purpose: helping Australian families enjoy better-quality drinking water through innovative water filtration products, professional installation and exceptional ongoing service. We operate in a growing water filtration and wellness market, offering whole-house and drinking-water filtration solutions with a retail showroom where customers can see filtration solutions and speak directly with the team.

Our Showroom Office 362 Bay Road Cheltenham- I minute drive from Southland

https://greatwaterfilters.com.au/victoria/melbourne

Benefits

• Supportive team environment

• Quality products

• Strong marketing and customer enquiries

• Established customer base

• Opportunities to improve systems and sales performance

• Role where your ideas and leadership can make a visible difference