Independent Medical Examiner (IME) Officer

IME Officer

• $124,535.00 per annum + 12% superannuation
• Full time, fixed term opportunity until 15/01/2027
• Wadawurrung / Geelong based role (hybrid – 3 days a week in office)

About the opportunity

The IME Officer supports the Health & Recovery Division in the delivery of IME services that enable timely, high quality and consistent clinical advice to support claims and recovery decision making.

The role provides operational support for IME activities, including responding to enquiries, maintaining records and data, and supporting quality and compliance processes. The IME Officer works closely with the IME Coordinator, internal stakeholders, Insurance Agents and medical practitioners to drive the effective operation of the IME function in line with policy, legislation and governance requirements.

Key accountabilities

• Provide day to day operational support for Independent Medical Examination activities, ensuring timely and accurate service delivery.
• Respond to IME related enquiries from Agents, providers and internal stakeholders, escalating issues as appropriate.
• Maintain IME panel records, credential documentation and relevant databases.
• Support compliance activities relating to quality assurance, performance and complaints management.
• Prepare IME related communication, reports and briefing materials.
• Collect, collate and maintain IME activity data to inform monitoring, reporting and identification of trends.
• Implement IME related initiatives, process improvements and system changes as required.
• Contribute to continuous improvement activities  by identifying operational issues or inefficiencies and suggesting improvements.

Please ensure you review the Position Description here for additional information on accountabilities for this role.

About you

You are a customer focused professional with strong communication and relationship building skills, enabling you to work effectively with a wide range of internal and external stakeholders. You take the time to understand business and customer needs, using your analytical and problem solving abilities to develop practical solutions and recommendations. Comfortable working in a dynamic environment, you adapt quickly to changing priorities, manage competing demands and remain focused on delivering high quality outcomes. With strong organisational and time management skills, you can balance multiple tasks and meet deadlines without compromising service excellence.

Additionally, you will possess the following skills and experience:

• Strong experience in executing quality written reports, briefs, presentations, and strategic communications (oral and written) for internal and external stakeholders.
• Project experience, scheduling complex programs of work, planning, delivery, risk assessment, gap analysis and the application of project methodologies.
• Understanding of the legal, policy and operational environment (health and/or insurance) and proven ability to deliver improvement initiatives and programs of work supported by research, analysis and customer needs.
• Demonstrated ability to undertake effective research and analysis, capture input received from stakeholders to support the development of guidance materials, policy and procedures.
• Intermediate computer skills in Microsoft suite programs.
• A tertiary qualification(s) in health or related field will be highly regarded.

Working with us

At WorkSafe, our goal is for every employee to feel connected, safe, and valued within their team, for teams to feel appreciated in the workplace, and for WorkSafe to be respected in the community.

We believe that a diverse workforce is essential for delivering the best outcomes for the Victorian community. We strongly encourage applications from all individuals, including First Nations people, people with disabilities, those from diverse cultural and linguistic backgrounds, and individuals of all sexualities and genders.  

What’s next?

Applications close 11:00pm Monday 7 September 2026. Click the link to apply and join us in making a difference to Victorian lives.

Only applications submitted via the WorkSafe Careers website will be considered.

Preferred candidates will be required to satisfactorily complete a Nationally Coordinated Criminal History Check and/or other checks as required for the position as part of the recruitment process.

Eligibility for ongoing employment with WorkSafe Victoria requires Australian or New Zealand citizenship or permanent residency.

Due to the volume of applications received, individualised feedback will only be provided to candidates who progress to interview stage.

To ensure a fair and open recruitment process, we request that you complete your written application and any online interviews without the use of AI tools. We want to understand your professional skills, experience and capabilities. We acknowledge that candidates may choose to use AI as part of background research.

For further enquiries please contact Bianca Stojanovski via email bianca_stojanovski@worksafe.vic.gov.au