Store Manager (Parramatta)

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

STORE MANAGER — POP MART

Lead a POP MART store | Global Pop-Culture Retail

Base salary circa $74,000+, with flexibility for the right candidate based on experience.

Join the POP MART Phenomenon

POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries.

As we continue to expand across Australia and New Zealand, we're seeking an experienced, commercially minded and people-focused Store Manager to lead one of our growing retail locations.

This role is responsible for driving team performance, customer experience, operational excellence and commercial outcomes in a fast-paced retail environment.

Why You'll Love Working at POP MART

Work with products customers genuinely love — collectors, fans and familiesWeekly new releases keep every day exciting and fast-movingClear career progression opportunities within a growing businessJob security with a rapidly expanding global brandMonthly product incentives (post-probation)Monthly performance bonusSupportive, energetic and inclusive team cultureAnnual POP LAND (Beijing) passA colourful, creative retail environment

What You'll Do

Lead & Develop the Team

Recruit, coach and develop high-performing teamsCreate a positive, accountable and customer-focused cultureConduct regular performance and development conversationsSupport succession planning and talent development

Drive Commercial Results

Deliver sales, wage and KPI targetsAnalyse store performance metrics and implement action plansDrive productivity, profitability and operational excellence

Lead Store Operations

Manage inventory accuracy, deliveries and stock controlEnsure compliance with company policies and proceduresMaintain exceptional visual merchandising and presentation standardsLead successful execution of product launches and promotional campaigns

Champion Customer Experience

Lead from the front during daily tradeDeliver exceptional service standardsCreate memorable experiences for collectors, fans and customersFoster a customer-first culture throughout the store

Who You Are

An experienced Store Manager from a high-volume retail environmentA confident and engaging people leaderCommercially focused with a proven track record of delivering resultsSkilled at coaching and developing teamsOrganised, resilient and adaptablePassionate about customer experience and operational excellence

Availability Requirements

Flexible availability across all 7 days is required.Typical rosters include weekends, late-night trading and public holidays.We aim to provide structured rosters with two consecutive days off in a standard week, supporting work-life balance and roster consistency.While rosters are planned in advance, flexibility to support business needs, peak trading periods and major product launches is expected.Availability throughout peak trading periods, including November to January, is essential.

How to Apply

Submit your application via our careers page(if you are applying through a third-party job platform such as Seek, you will be automatically directed to our careers page)

Full, permanent Australian working rights required

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees

because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship,

imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of

any other status or condition protected by applicable federal, state or local law.