Business Analyst - Satellite Foundation

About Satellite Foundation

Satellite Foundation connects and empowers young people aged 8 to 25 who have a family member living with mental health challenges through creative, peer-based in-person and online programs.

About the role

Reporting to the Director, Operations, the Business Analyst translates operational and program needs into well-defined technology solutions. The role coordinates work across CRM, Microsoft 365, a new learning management system and a website upgrade, working with staff, digital partners and vendors.

Key responsibilities

• Scope, document and coordinate technology enhancements across Satellite's operating environment.
• Lead procurement, vendor evaluation, configuration and launch of the learning management system.
• Define requirements and coordinate delivery, testing, content migration and training for the website upgrade.
• Facilitate workshops and produce requirements, process maps, test plans and status reporting.
• Manage risks, issues and dependencies and ensure safeguarding and age-appropriate design are built into digital solutions.

About you

• Demonstrated business analysis experience covering requirements, documentation, testing and solution delivery.
• Experience with CRM and Microsoft 365 platforms, including SharePoint and Teams.
• Ability to configure, test and troubleshoot systems and translate between technical and non-technical audiences.
• Experience coordinating several workstreams and supporting procurement and vendor evaluation.
• Sound independent judgement and the ability to work effectively in a small organisation.

Highly regarded: Zoho CRM, website delivery involving child safety and digital safeguarding, and relevant business analysis or information systems qualifications.

Applications close on the the advertised closing date, however early applications are encouraged, and applications will be reviewed progressively.

For questions, contact search@nfpsuccess.com.au using the subject line: Business Analyst - Satellite Foundation enquiry via EthicalJobs or 0418 878 492.

Pre-employment and inclusion

Employment is conditional upon satisfactory National Police and Working with Children Checks, proof of the right to work in Australia, and relevant misconduct disclosures. Satellite Foundation is an equal opportunity employer and child-safe organisation. Applications are encouraged from people with lived experience of mental health challenges and from Aboriginal and Torres Strait Islander, culturally and linguistically diverse, and LGBTQIA+ communities.

A position description is attached.