Operations coordinator

ARA Security Services is seeking a highly organised and proactive Operations Coordinator to join our growing team. This role is ideal for someone who thrives in a fast-paced environment, enjoys variety in their day, and takes pride in ensuring operations run smoothly behind the scenes.

As the Operations Coordinator, you will be the central link between our clients, field employees, subcontractors and management team, ensuring that services are delivered efficiently, compliance requirements are met, and customer expectations are exceeded.

Reporting to the Operations Manager, you will provide day-to-day operational support across workforce scheduling, customer service, compliance administration, reporting and general business operations.

Key responsibilities include:

• Coordinating and supporting daily operational activities.

• Assisting with workforce rostering and resource allocation.

• Managing customer enquiries and service requests.

• Maintaining employee licences, qualifications and compliance records.

• Supporting onboarding and contractor management processes.

• Preparing operational reports and maintaining accurate records.

• Assisting with invoicing, purchase orders and administrative processes.

• Working closely with field teams, customers and internal stakeholders to support service delivery.

• Identifying opportunities for process improvement and operational efficiency.

To be successful in this role, you will have:

• Previous experience in an Operations Coordinator, Service Coordinator, Administration Coordinator or similar role.

• Exceptional organisational and time management skills.

• Strong communication and stakeholder management abilities.

• A customer-focused mindset and professional approach.

• High attention to detail and accuracy.

• Strong Microsoft Office skills, including Outlook, Excel and Word.

• Experience working with scheduling, workforce management or ERP systems (desirable).

• The ability to prioritise competing deadlines in a fast-paced environment.

• A proactive, solutions-focused approach to problem solving.

• Join a well-established and respected national organisation.

• Supportive team culture with opportunities for career growth.

• Diverse role with exposure to multiple areas of the business.

• Opportunity to make a genuine impact on operational performance.

• Competitive remuneration package.

• Employee benefits and ongoing professional development opportunities.

ARA Security is part of the ARA Group, one of Australia's leading providers of integrated security, fire, technology and infrastructure solutions. With a strong focus on service excellence, innovation and customer satisfaction, we pride ourselves on delivering quality outcomes and creating a positive workplace culture for our employees.

If you are an organised professional who enjoys working in a dynamic environment and wants to be part of a growing national business, we would love to hear from you.

Apply today and become part of the ARA Security team.