Community Manager (Remote)

STEPN is a community-centric lifestyle app committed to ecosystem growth and development. STEPN’s user-friendly platform merges the gaming experience with Web3 to promote a healthy lifestyle that anyone can use regardless of their familiarity with Web3. STEPN users are supported by the other applications within the Find Satoshi Lab ecosystem.

STEPN team is product and user-experience focused, the team is built to deliver high-quality products with execution-excellency. STEPN team has an organisational culture of result and community focus, STEPN envisions itself to be the leading brand in the Web3 Fitness and Health category.

You will join a team of Innovators, Software Developers, Designers and Strategists invested wholeheartedly in building STEPN’s community. We are looking for someone who has built a global events program for a leading fitness + technology company who is looking to transition into Web3. You will partner closely with Brand, Creative and Digital teams to build world-class experiences.

Responsibility:

Channel management:

STEPN has a fast-growing Discord & Telegram community and is looking for someone to grow with us. They will be responsible for tasks including collecting feedback, soliciting product improvement ideas, stimulating conversation about STEPN, and curating events and hangouts.

Social listening:

This individual will be the point of contact to monitor and report on social sentiment on a daily basis. Tasks may include:

competitor analysis

proactively identifying collections to list

surfacing relevant news / trends to the team

escalating potential crises

and sharing major complaints that warrant response.

This individual will also liaise with mods and cluster them into trends for the team to understand.

Selection criteria:

The ideal candidate should embody the following characteristics:

Existing community member of STEPN:

STEPN team is a strong believer that community manager MUST come from the community, so that they already know how product works and has a strong belief in the success of the project.

Existing community management experience:

Practice scaling communities with significant follower

Consistency in responding to messages quickly and comprehensively

An attitude of openness and inclusion

A global mindset

Crypto / NFT expertise:

Knowledge and passion for blockchain, NFTs and play2earn concept.

A strong voice that is casual enough to resonate with the culture of NFT / crypto while still exuding professionalism

Data analytics chops:

Ability to manoeuvre social media tools to glean trends, statistics, and insights.

Experience presenting data-driven community insights to team members.