Operations Manager – Essentials

About Hampshire Property Group (HPG)

Hampshire Property Group (HPG) is a leading property operator with over 20 years of experience creating unique lifestyle communities and accommodation destinations across Australia and New Zealand.

Our Essentials Business Unit operates a growing portfolio of community-focused properties across Australia, providing affordable accommodation solutions and places where residents, guests and teams feel supported.

Our portfolio is diverse, our business is growing, and no two days are the same. With continued acquisitions, operational improvements and new opportunities, we are focused on building strong communities, supporting our people and delivering quality outcomes across every property.

Position Overview

We’re looking for an experienced and proactive Operations Manager to lead a portfolio of properties within our HPG Essentials Business Unit.

This is a hands-on multi-site leadership role where you will partner closely with Park Managers to drive operational performance, financial outcomes, resident and guest experience, compliance and continuous improvement.

You’ll spend time where it matters most, in our communities, coaching leaders, supporting teams, improving processes and helping each property operate at its best.

Working within a fast-paced and growing business, you’ll play an important role in supporting new acquisitions, embedding consistent operational practices and collaborating with key internal teams to deliver exceptional outcomes.

If you thrive on variety, enjoy solving problems and are passionate about developing people and improving operations, this is an opportunity to make a genuine impact.

Key Responsibilities

Reporting to the General Manager of Operations – Essentials, you will be responsible for leading and supporting a portfolio of properties to deliver strong operational, financial and community outcomes.

Key responsibilities include:

• Provide leadership, coaching and operational support to Park Managers across your portfolio.
• Drive consistent operational standards, efficiencies and continuous improvement initiatives.
• Monitor business performance, budgets, expenses and identify opportunities for growth and improvement.
• Conduct regular property visits to support teams, review operations and maintain quality standards.
• Partner with internal teams to deliver business priorities, projects and successful property integrations.
• Support positive resident, guest and community experiences through strong relationships and service delivery.
• Lead teams through change, supporting engagement, capability development and performance outcomes.
• Ensure compliance with company policies, procedures, safety requirements and legislative obligations.

About You

You are an experienced and practical leader who enjoys working with people, solving problems and driving operational success across multiple locations.

You will bring:

• Experience in multi-site operations, property, accommodation, community living or hospitality industry.
• Strong leadership skills with the ability to coach, influence and develop teams.
• Commercial understanding across budgets, reporting, cost control and performance outcomes.
• Excellent communication skills and the ability to build strong stakeholder relationships.
• A proactive, solutions-focused approach with confidence managing competing priorities.
• Experience supporting change, continuous improvement and business growth.

Why You’ll Love Working with Us

• Growing Australian Business: Be part of an expanding organisation with continued acquisitions, projects and opportunities.
• Variety & Impact: No two days are the same — support teams, improve operations and help shape our communities.
• Supportive Culture: Join a collaborative team that values accountability, teamwork and celebrating success.
• Autonomy & Ownership: Lead your portfolio while being supported by experienced leaders and specialist teams.
• Employee Benefits: Enjoy Hampshire employee benefits, including generous accommodation discounts across our national portfolio.
• Career Growth: Grow your career as Hampshire continues to expand.

How to Apply

Please submit your resume and a cover letter outlining your experience and passion for leading teams, building communities and delivering strong operational outcomes.

Note for Recruitment Agencies:

We kindly request no unsolicited resumes from recruitment agencies. HPG will not be liable for fees related to unsolicited candidate submissions.