Medical Receptionist/Practice Manager

About the role

We are seeking a Medical Receptionist/Practice Manager to join our team in Runcorn, QLD on a casual basis. This is a hybrid role that combines frontline patient engagement with administrative and operational management responsibilities. You will be the first point of contact for our patients whilst also ensuring the smooth day-to-day operation of our medical practice. This position is pivotal in maintaining the high standards of patient care and organisational efficiency that define our practice.

Key responsibilities

• Greeting patients upon arrival and providing them with a warm, professional welcome

• Managing patient check-in and check-out procedures, including collection of fees and processing of insurance documentation

• Scheduling and confirming patient appointments whilst managing the practice calendar efficiently

• Answering incoming calls and directing enquiries to the appropriate medical staff or departments

• Maintaining accurate and confidential patient records in compliance with privacy regulations

• Processing medical correspondence, referrals and test results

• Performing general administrative tasks including filing, data entry and report preparation

• Assisting with inventory management and ordering of supplies and equipment

• Supporting the coordination of staff schedules and covering for team members as required

• Liaising between patients, doctors and external healthcare providers

• Contributing to the maintenance of a clean, welcoming and organised reception area and practice facilities

What we're looking for

• BEST PRACTICE SOFTWARE KNOWLEDGE & EXPERIENCE ESSENTIAL! (please do not apply if you do not have knowledge or experience in Best Practice software)

• Proven experience working as a medical receptionist, practice manager or in a similar healthcare administrative role

• Strong organisational and multitasking abilities, with the capacity to manage multiple responsibilities in a fast-paced environment

• Excellent customer service skills and ability to interact professionally with patients, staff and external contacts

• Proficiency in computer systems and medical practice management software

• Accurate typing and data entry skills with meticulous attention to detail

• Knowledge of medical terminology and familiarity with healthcare regulations and privacy legislation

• Ability to maintain confidentiality and handle sensitive patient information with discretion

• Strong communication skills, both written and verbal

• Flexibility and adaptability to work on a casual basis with varying hours as required

• A genuine commitment to delivering exceptional patient care

• Preferred: Experience with Australian healthcare systems, Medicare and private health insurance processes

What we offer

We value our team members and are committed to creating a supportive and collaborative workplace. We offer casual employment with flexible scheduling to suit your lifestyle. You will work alongside experienced healthcare professionals in a welcoming environment dedicated to patient-centred care. Our team benefits from a positive workplace culture where your contributions are recognised and appreciated.

About us

We are a progressive medical practice based in Runcorn, QLD, committed to providing accessible, high-quality healthcare services to our local community. Our team of dedicated healthcare professionals work collaboratively to ensure that every patient receives compassionate, evidence-based care. We are focused on building long-term relationships with our patients and supporting their health and wellbeing through a comprehensive range of medical services. Our practice values integrity, professionalism and patient-centred care in everything we do.

Apply now

If you are an experienced medical receptionist or practice manager looking for casual work and believe you would be a valuable addition to our team, we would like to hear from you. Please submit your Resume and a cover letter outlining your relevant experience and suitability for this role.