Reception (Host)

Why do we have this role…

• To provide exceptional customer service to all our visitors and guests, including our signature customer experience to each and every person.
• Provide customers with a high level of satisfaction with prompt, accurate, and helpful information.

Essential to the role…

• Responsible Service of Alcohol Certificate- Current NSW
• Responsible Conduct of Gaming- Current NSW
• Advanced RCG- Current NSW
• Willing to undertake a Mandatory Anti Money Laundering and Police Check

What key responsibilities does this role have?

• Welcome (meet, greet) and farewell to our members and guests, focusing on creating memorable, signature experiences for every person, every time.
• Processing memberships and taking payments.
• Data entry.
• Proactively approaching members and guests to ensure they meet club and licensing requirements, refusal of entry in line with compliance requirements, and documenting refusals.
• Providing information and up-selling of facilities, products and membership to new and existing members.
• Processing take-away alcohol purchases.
• Ability to work weekends and nights

Benefits…

• Working for one of the largest and most respected employers in the Shoalhaven
• Above Award rates + benefits!
• A supportive and people-first workplace
• Rewards & recognition program
• Growth & Development opportunities
• Uniforms provided
• Silver golf membership
• 50% discount on meals during shifts