Administration Officer/Scheduler

East West Master Plumbers is looking for an Admin Scheduler to join our team. The Admin Scheduler will be responsible for coordinating and scheduling appointments for our plumbers and providing administrative support to our office staff. The ideal candidate will have excellent communication and organizational skills, be able to multitask, and thrive in a fast-paced environment.

Key Responsibilities:

• Schedule appointments for our team of plumbers with customers, contractors, and vendors.
• Communicate with customers via phone, email, or text to confirm appointments, provide quotes, and answer questions.
• Update and maintain customer records in our database and scheduling software.
• Provide administrative support to our office staff, including data entry, filing, and copying.
• Coordinate with our plumbing team to ensure efficient scheduling and dispatching of jobs.
• Work closely with our dispatchers and plumbers to ensure timely arrival at job sites.
• Assist with other administrative tasks as needed.

Qualifications:

• High school diploma or equivalent.
• 1-2 years of experience in a scheduling or administrative role (Desirable).
• Excellent communication skills, both verbal and written.
• Strong organizational skills and ability to multitask.
• Proficiency with Microsoft Office and scheduling software.
• Strong attention to detail and accuracy.
• Ability to work well in a fast-paced environment.
• Positive attitude and willingness to learn.
• Ability to work independently and as part of a team.

This is a full-time position with competitive compensation and benefits. If you are a highly organized individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.