UX Business Analyst

Length of Contract: 12 months
Location: Darwin
 
Overview
Cathara Consulting is seeking a UX Business Analyst for a 12-month contract with its client. Working within a multidisciplinary program team, the successful candidate will combine business analysis, human-centred design, stakeholder facilitation, user research, technical writing and usability testing to define and validate digital and HR system solutions.
 
The UX Business Analyst will apply a human-centred lens to requirements planning, management, elicitation, analysis and documentation across digital projects; support the Program Manager and BA Lead in program delivery through user research, information architecture, interaction and interface design, usability reviews, project management and technical writing; facilitate stakeholder workshops and collaborate with technical, change, testing and other project team members; document business requirements for system owners and front-end users using personas, user flows, user journeys and persona-based user stories; translate business requirements into functional and non-functional specifications; and contribute to gap analysis and related activities between current-state and future-state HR processes.
 
Essential Skills and Experience

• Demonstrated ability to take a holistic, human-centred approach to digital product design, covering user research, interface, interaction and information design, project and time management, technical writing and usability testing.

• High proficiency in user research, design thinking, reporting and usability testing.

• Experience designing user experiences across a range of digital products.

• Experience working closely with Business Analysts, Change Analysts and Developers to embed a user-centred approach in digital projects.

• Strong analysis, problem-solving, planning, communication and coordination skills.

• Proficiency with Jira, Confluence and SharePoint, plus Microsoft Office, Microsoft Visio, Figma or comparable prototyping tools.

• High-level analytical and organisational skills, strong attention to detail, and the ability to think laterally and conceptually.

• Ability to work independently and within a multidisciplinary team while maintaining confidentiality and data privacy.

• Excellent interpersonal, communication and organisational skills, including the ability to meet deadlines and maintain quality and integrity.

• Proven stakeholder engagement and customer service skills, with the ability to work effectively with people from diverse cultures.

Desirable Skills

• Highly developed verbal and written communication skills, including the ability to translate complex analytical and technical information into clear, meaningful terms.

• Ability to work effectively in a large team with members from diverse cultures and backgrounds.

• A self-starter with strong personal drive, resilience and a positive attitude.

• Disciplined and accountable in supporting and maintaining work products.

• Respectful and professional, with high integrity and transparency in the delivery of work.

• Excellent problem-solving and critical-thinking capability.

• Promotes teamwork and collaboration through active engagement with stakeholders and team members.

Key Duties and Responsibilities

• Initiate and lead user-centred business analysis, documentation and design activities that deliver intuitive, efficient and accessible digital solutions.

• Elicit, analyse, document and trace business and functional requirements through workshops, interviews and focus groups with vendors, project team members and stakeholders.

• Conduct user research to understand business and public user contexts, operational needs, concerns and requirements.

• Document research findings through personas, user journeys, wireframes and prototypes that support future-state design and align with functional requirements.

• Support HR system implementation or enhancement by collaborating with solution architects, subject-matter experts, stakeholders and vendors.

• Support configuration reviews, solution validation and change impact assessments.

• Work with the organisational change management team on training materials and end-user readiness activities.

• Monitor project scope and deliverables with the program team.

• Prepare and execute test plans and cases, usability and accessibility reviews, and user acceptance testing to validate and refine solutions.

• Ensure compliance with relevant government accessibility, privacy, security, legislative and regulatory requirements.

• Deliver project documentation on time and to agreed quality standards in alignment with DPS project management frameworks and the Project Manager's direction.

• Manage sensitive information and maintain records in accordance with information management policies.