Dietitian Clinic Receptionist

Dietitian – Full Time

We are a well-established and growing allied health practice seeking an experienced and organised receiptionst to join our supportive multidisciplinary team on a permanent full-time basis.

Our team consists of 4 Dietitians and a Credentialed Diabetes Educator working across multiple locations in Southern Sydney. This role will primarily be based in our Sutherland office within a busy medical specialist environment. We support a diverse client base ranging from pregnant mothers to elderly patients and work closely with a strong referral network including GPs, specialists, surgeons, and allied health professionals.

This is a varied and hands-on role suited to someone who thrives in a fast-paced healthcare setting, enjoys supporting both patients and clinicians, and takes pride in creating efficient systems and smooth day-to-day operations.

About the Role

As the central support person within the practice, you will play a key role in ensuring the seamless operation of the clinic while delivering a high standard of patient care and administrative support.

Key Responsibilities

• Welcoming patients and providing a professional and compassionate first point of contact

• Managing phone calls, emails, appointments, and clinician schedules across multiple locations

• Coordinating complex diaries and supporting daily clinic operations

• Processing billings and claims including Medicare, DVA, NDIS, WorkCover, and private health insurance

• Managing accounts administration, reporting, and outstanding payments

• Maintaining accurate patient records and database systems with strict confidentiality

• Supporting clinicians with administrative and operational tasks

• Updating website content and clinic resources where required

Skills & Experience

• Previous experience in medical reception, practice management, or healthcare administration

• Strong organisational skills with the ability to multitask and prioritise effectively

• Ability to work independently, whilst remaining a key member of a wider team

• Excellent written and verbal communication skills

• Professional, friendly, and empathetic approach to patient care

• High attention to detail and accuracy

• Experience with Medicare, NDIS, DVA, and private billing processes

• Confidence working independently while contributing to a collaborative team culture

• Advanced proficiency in Microsoft Office Suite

• Experience using practice management software (Halaxy experience highly regarded)

• Experience with Squarespace, Canva, social media, or website updates is advantageous

About You

You are friendly, approachable, and genuinely enjoy building positive relationships with patients and colleagues alike. You bring a calm and professional attitude to a busy environment, along with a good sense of humour and a light-hearted nature that contributes positively to the team culture.

You are proactive, reliable, and adaptable, with strong organisational skills and a willingness to help wherever needed. You enjoy working collaboratively, take initiative, and pride yourself on helping the practice run smoothly while ensuring patients feel welcomed and supported.