Store Supervisor (3IC) - HIGHPOINT

STORE SUPERVISOR (3IC) — POP MART

Global Pop-Culture | Full-Time | Immediate Start

Circa $64k+ base (negotiable on experience) + Super

Join the POP MART Phenomenon

POP MART is one of the world's fastest-growing pop-culture and designer-toy brands. As we continue expanding across Australia and New Zealand, we're looking for an experienced Store Supervisor (3IC) to support our retail leadership team.

This role is ideal for someone looking to take the next step in their retail leadership career while gaining exposure to people leadership, operations and commercial performance.

Why You'll Love Working at POP MART

- Career progression opportunities into Assistant Store Manager and Store Manager roles

- Work with products customers genuinely love

- Weekly new product launches

- Supportive and energetic team culture

- Monthly product incentives (post-probation)

- Annual POP LAND (Beijing) pass

What You'll Do

Lead Daily Operations

- Support the Store Manager and Assistant Store Manager in daily operations

- Lead shifts and maintain store standards

- Open and close the store when required

Coach and Support the Team

- Support the Store Manager and Assistant Store Manager in daily operations

- Lead shifts and maintain store standards

- Open and close the store when required

Drive Store Performance

- Provide on-floor coaching and feedback

- Support onboarding and development of team members

- Help drive a positive and engaging team culture

Who You Are

- Experienced retail Supervisor, Key Holder or Senior Team Member

- Passionate about customer experience

- Strong communicator and coach

- Comfortable leading teams in fast-paced environments

- Organised, proactive and solutions-focused

Availability Requirements

- This is a permanent full-time position averaging 38 hours per week.

- Flexible availability across all 7 days is required.

- Typical rosters include weekends, late-night trading and public holidays.

- We aim to provide structured rosters with two consecutive days off in a standard week, supporting work-life balance and roster consistency.

- As a retail business, flexibility is required throughout the week to support customer demand, peak trading periods and special events.

- Availability throughout our peak trading season (November to January) is essential.

How to Apply

Submit your application via our careers page 

(if you are applying through a third-party job platform such as Seek, you will be automatically directed to our careers page)

Full and permanent Australian working rights are required.