Repair Administrator

Safeguarding communities and unlocking potential.

About the Role

As our Repair Administrator, you will provide essential administrative and coordination support to Supervisors, the Operations Coordinator and Construction team to ensure insurance repair projects progress smoothly from scheduling through to completion. You will play a key role in maintaining accurate job information, supporting scheduling activities, tracking job progress and assisting with escalations to ensure issues are resolved quickly and workflows remain on track. This is a highly responsive, fast-paced role where your accuracy, organisation and communication will directly support operational performance and service delivery outcomes.

Key Responsibilities

• Provide daily administrative and coordination support to Supervisors and Operations team
• Maintain accurate and up-to-date job information, system records and STA tracking
• Support scheduling activities including call forwards, appointments and trade coordination
• Identify, document and escalate urgent issues or job delays for timely resolution  Liaise with internal teams, Supervisors, trades and suppliers to support workflow progression
• Assist with document control, job file updates and general administrative tasks

About You

• Previous administration or coordination experience (construction or insurance desirable)
• Strong organisational skills with ability to manage multiple priorities
• High attention to detail and accuracy in data entry and system updates
• Strong communication skills and confidence working with internal stakeholders
• Ability to work in a fast-paced, reactive environment
• Proficient in Microsoft Office and comfortable using CRM/scheduling systems

Why Join Us?

• Purpose & Impact – Be part of a purpose-driven organisation helping people rebuild and recover after unexpected events, making a real difference to individuals, families and communities.
• Supportive Team Culture – Our employee-led Culture Club helps bring our people together through social events, team activities and celebrations throughout the year.
• Rewards & Recognition – We celebrate our people through our Values Champion Program, including quarterly and annual awards.
• Career Growth & Development – Grow your career with opportunities to progress laterally and vertically across our group of businesses. 
• Health & Wellbeing – Access confidential support through our Employee Assistance Program (EAP) and participate in wellbeing initiatives like our annual wellness competition and corporate discounts on health insurance with Medibank & AHM (through Employment Hero).
• Financial & Lifestyle Perks – Enjoy earned wage access, retail discounts with leading brands, exclusive offers with partners like Virgin Australia, Booking.com and Engie, plus discounted gift cards and cashback cards across thousands of retailers.
• Travel & Holiday Benefits – Plan your next getaway with 1000 Mile Travel, our corporate travel partner, offering tailored holiday planning and a $50 voucher on your first booking.
• Office Perks – Start your day right with a complimentary continental breakfast provided, plus barista-style coffee, Friday drinks, and ping pong competitions!

About Us

Rizon is a leading provider of insurance repair and restoration services, supporting insurers, partners and customers across Australia following property damage events. Our team specialises in managing the repair process from initial claim through to completion, ensuring quality outcomes while delivering exceptional customer experiences.

At Rizon, we are committed to safeguarding communities, supporting our partners and creating opportunities for our people to grow and thrive. Our people are our greatest strength. We pride ourselves on our collaborative culture and the support we provide our team, recognising that every individual plays an important role in our success.