Business Systems Partner

About Us:

At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 5,000 staff and 600 volunteer staff are committed to high quality services and care.

Uniting AgeWell provide a workplace culture based on the BEST philosophy – Believe, Excel, Support and Trust – underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do. More information can be found on the Uniting AgeWell website - www.unitingagewell.org

Why choose Uniting AgeWell:

• Be a part of a values based organization
• Join one of Victoria’s leading aged care providers in one of the fastest growing industries
• Work in your local community and make a difference to the lives of our residents and clients
• Career pathways, education and training opportunities
• Benefits, including salary packaging

About the role:

Based out of our Head Office in Wesley Place, Melbourne, the Business Systems Partner is a high-level functional specialist who acts as the primary link between the Applications team, business stakeholders, and external software vendors and a specific business portfolio (e.g., Home Care, Residential, Finance). Reporting to the Business Enablement Manager, this role is responsible for ensuring that enterprise systems are optimised to meet the operational needs of their assigned portfolio.

About you:

You are passionate about what you do and want to make a difference in the lives of our residents and clients, enhancing their self-esteem and empowering them to make choices.

This is the place for you if you have:

• 3+ years in a Systems Support/Analyst, Business Analyst, or Super-User role within a complex enterprise environment, with a focus on vendor liaison and stakeholder management.
• Deep SME knowledge of Aged Care business processes (Residential, Home Care, Quality & Risk, and Finance/HR functions).
• Proven experience managing vendor support desk escalations and participating in vendor user groups or roadmap sessions
• Experience in proactive release management - interpreting vendor release notes and assessing business impact and UAT
• Proven experience in Quality Assurance (QA), including drafting functional test scripts and coordinating User Acceptance Testing (UAT) with non-technical business users.
• Experience in developing user-facing documentation (Quick Reference Guides, Wikis) and facilitating "Train-the-Trainer" sessions to ensure system adoption.
• Demonstrated ability to partner with mid-to-senior business leaders (Finance Managers, Care Managers) to influence technology adoption.
• Prior experience in the Healthcare or Aged Care industry is highly desirable, with an understanding of the 24/7 nature of clinical/residential environments.
• Thrive in a team and also appreciate the one to one interactions.
• Are committed to being part of a workplace culture based on the BEST way of life (Believe, Excel, Support and Trust).

Essentials for working in Aged Care:

• A current Working With Children Check card
• Current and ongoing flu vaccinations
• Australian working rights
• Ability to pass a national police clearance and NDIS Clearance

Make a positive difference in your community – apply now!

Aboriginal and Torres Strait Islander peoples are encouraged to apply for this role.

You can access the position description here: Business Systems Partner PD.pdf

For more information please contact the Recruitment Team at Recruitment@unitingagewell.org. Please note the position and location.

Only shortlisted candidates will be contacted. We look forward to hearing from you!