Residential Contracts Administrator / Client Liaison Officer

Sovereign Homes is a bespoke design and build company delivering custom new homes and renovations across Brisbane. Every project we take on is unique , no two builds are the same and our clients trust us to guide them through a highly personalised journey from first design conversation through to completion. We're looking for an organised, client-focused administrator to help keep our contracts, projects, and clients running smoothly, whilst maintaining client relationships.

As our Residential Contracts Administrator / Client Liaison Officer, you'll be the administrative and communication backbone between our clients, our contracts, and our design and site teams. This is a dual-focused role, part contract and compliance administration, part client relationship coordination, ideal for someone who thrives on detail but also genuinely enjoys guiding clients through their project.

•        Prepare, issue, and manage residential building contracts for new homes and renovations

•        Prepare and track variations, including client sign-off, cost adjustments, and updated timelines

•        Manage Prime Cost (PC) and Provisional Sum (PS) schedules and reconcile against client selections

•        Coordinate progress claims/payment schedules in line with contract stages

•        Ensure contract documentation complies with relevant building and consumer legislation

•        Track key contract milestones and proactively flag risks or delays

•        Be a primary point of contact for clients throughout their journey

•        Coordinate the client selections process (fixtures, finishes, colours) with the design team

•        Schedule client meetings, site visits, and design/selection appointments

•        Maintain accurate client and contract records across our project management system

•        Experience in residential construction administration, contracts administration, or client services within a building or design company (bespoke/custom home experience highly regarded)

•        Working knowledge of residential building contracts and relevant state & local building legislation

•        Excellent organisational skills and high attention to detail

•        Confident, professional communication style, comfortable managing client relationships, including conversations about variations and cost

•        Proficiency with construction management/CRM software and Microsoft Office

•        A proactive, calm, client-first approach, comfortable with the fluid nature of bespoke projects

•        Certificate/Diploma in Building and Construction, Business Administration, or similar

•        Prior experience in a custom/luxury or renovation-focused building company

•        Understanding of QBCC licensing and compliance requirements

•        Colour selection experience

•        Work on genuinely bespoke, high-quality builds — no display homes or repeat floor plans

•        Supportive, close-knit team environment