Customer Service Officer

Casual Customer Service Officer

Apiam Animal Health Bendigo

Are you a customer-focused professional with strong administration skills and experience managing contracts, orders, and customer accounts? We are seeking a proactive and detail-oriented Customer Service Officer to join our team in Bendigo on a casual basis.

Apiam Animal Health is a large national network of veterinary clinics, production animal services, and allied businesses, supported by more than 1,200 dedicated professionals across Australia. Our teams work in the heart of regional and rural communities, supporting the dairy, beef, sheep, and pig industries that help drive Australia's agricultural sector.

This is an excellent opportunity for someone who enjoys building strong customer relationships, managing multiple priorities, and working as part of a collaborative team in a fast-paced environment.

About the Role

As the first point of contact for customers, you will play a vital role in delivering exceptional customer service and supporting the wider business. You will manage customer enquiries, process orders and contracts, maintain customer databases, and ensure a seamless customer experience from enquiry through to delivery.

Key Responsibilities

• Provide outstanding customer service via phone, email, and in person

• Act as a key liaison between customers and internal departments

• Manage and process customer orders, quotes, contracts, and related documentation

• Monitor and follow up customer orders to ensure accurate and timely delivery

• Respond to customer enquiries and provide product and service information

• Maintain accurate records and customer accounts within company databases and systems

• Process invoices, payments, monthly statements, credits, and refunds

• Manage shared inboxes and distribute enquiries appropriately

• Assist with stock transfers and inventory-related administration

• Ensure compliance with company procedures and industry regulations

• Support the team with general administrative duties as required

About You

To be successful in this role, you will have:

• Minimum 2 years' experience in a customer service, administration, or customer support role

• Experience working with contracts, agreements, purchase orders, or related documentation

• Excellent written and verbal communication skills

• Strong attention to detail and high level of accuracy

• Exceptional organisational and time management skills

• Strong problem-solving skills and a proactive approach with a professional, positive, and customer-focused attitude

• Ability to work both independently and collaboratively within a team

• Intermediate to advanced Microsoft Office skills, particularly Outlook, Word, and Excel

Desirable

• Experience within a regulated, supply chain, logistics, healthcare, agricultural, or veterinary environment

• Experience using ERP, CRM, or inventory management systems

• Industry knowledge or exposure to product distribution environments

• Netsuite experience advantageous

What We Offer

• Casual position working Monday to Friday, approx 38hrs/week

• Supportive and collaborative team culture

• Stable and growing business with ongoing professional development opportunities

If you are passionate about delivering exceptional customer service and enjoy working in a dynamic environment where no two days are the same, we would love to hear from you.

Apply now with your resume and a brief cover letter outlining your relevant experience, or contact ••••@apiam.com.au for more information