Admin / Marketing / Support

Location: Work From Home / Mornington
Employment Type: Part-time
Pathway: Admin support → client support → software implementation → client success / coaching

Tradie Boardroom helps trade-based business owners build better, more organised and more profitable businesses.

We support builders, plumbers, electricians, landscapers and other trade businesses with their systems, processes, quoting, scheduling, team communication, job management, marketing and business improvement.

This role is connected to Manufacturing Growth Hub, but the position will be focused on supporting the Tradie Boardroom business and its trade-based clients.

We are looking for a capable, organised and tech-savvy Admin / Client Support / Software Support Assistant to join our team on a part-time basis.

This is not a standard admin role.

You will start by supporting administration, client communication, marketing, documentation and day-to-day coordination. However, the real opportunity is to grow into a client-facing support role where you help trade business owners use systems, software, templates and processes to run their businesses better.

The right person will have experience using trade, construction or business software such as ServiceM8, Buildxact, Simpro, AroFlo, Xero, CRM systems, quoting tools, scheduling tools or similar platforms.

You do not need to know everything, but you must be confident with software, quick to learn new systems, and comfortable helping others understand how to use them.

• Provide day-to-day administrative support to the Tradie Boardroom team

• Manage scheduling, diary coordination, meetings and follow-ups

• Prepare documents, templates, checklists, reports and presentations

• Maintain accurate client records and internal systems

• Assist with research, data entry and general office duties

• Keep tasks, actions and client follow-ups organised

• Assist with client communication, support requests and follow-ups

• Help clients navigate software tools, templates, systems and processes

• Support onboarding calls, workshops and client sessions

• Assist with setting up, reviewing or documenting client systems

• Help track client progress, actions and implementation items

• Learn how trade businesses operate and how Tradie Boardroom supports them

• Over time, support clients more directly with system setup, accountability and improvement

• Assist with social media, email updates and marketing campaigns

• Help prepare basic graphics, marketing materials and client resources

• Support the creation of templates, guides, checklists and training content

• Coordinate newsletters, client updates and promotional materials

• Help keep brand messaging and client-facing materials consistent

We are looking for someone who is practical, organised, confident with software and interested in business improvement.

• Experience in administration, customer support, software support or office coordination

• Strong understanding of software tools used by trade, construction or service businesses

• Experience with platforms such as ServiceM8, Buildxact, Xero, CRMs, job management tools or quoting/scheduling software

• Excellent organisation and time management skills

• Strong written and verbal communication skills

• High attention to detail

• Confidence speaking with clients and business owners

• A professional, friendly and helpful approach

• Ability to manage multiple tasks at once

• Confidence using Microsoft Office, email, calendars and cloud-based systems

• A proactive attitude and willingness to learn

Experience in any of the following would be highly regarded:

• ServiceM8

• Buildxact

• Simpro, AroFlo, Fergus, Tradify or similar job management tools

• Xero or accounting integrations

• CRM systems

• Quoting, estimating or scheduling software

• Working with builders, trades, construction or small business clients

• Client onboarding or software implementation

• Marketing administration or social media support

• Creating templates, training resources or support documents

This role has a clear pathway for the right person.

You may start with admin, coordination and support tasks, but the goal is to help you grow into a more valuable client-facing role.

Over time, this could develop into:

• Client Support Coordinator

• Software Implementation Assistant

• Client Success Assistant

• Tradie Boardroom Support Coach

• Client Account Manager

• Business Systems Support Consultant

The right person will learn how to help trade business owners improve the way they quote, schedule, communicate, manage jobs, lead teams and run their businesses.

• Flexible part-time work

• A practical, supportive team environment

• Variety across admin, software, marketing and client support

• Training in business systems and client support

• Exposure to real trade and small business improvement

• A genuine pathway into client success, software support or business coaching

• The chance to be part of a growing business with meaningful impact

This role would suit someone who:

• Is highly organised and reliable

• Enjoys helping people solve problems

• Is confident using software and learning new tools

• Has experience with trade, construction or service business systems

• Wants more than a repetitive admin job

• Is interested in business improvement, systems and client support

• Can communicate clearly with business owners

• Wants to grow into a more client-facing role over time

If you are an organised, tech-savvy and practical person who enjoys helping business owners get better results, we would love to hear from you.

Please submit your resume and a short cover letter outlining your relevant experience, including any software platforms you have used such as ServiceM8, Buildxact, Xero, CRM systems, job management tools or similar business systems.