Receptionist/ Premium Collections Officer

About the role

We are seeking a Receptionist/Premium Collections Officer to join the team at Dakkan Insurance Brokers, located in Mount Lewis, NSW. This is a full-time position that combines front-of-house reception duties with premium collections responsibilities. You will be the first point of contact for our clients and callers, whilst also managing important financial transactions and collections processes. This role is pivotal in ensuring smooth operations, maintaining positive client relationships, and supporting our business objectives through efficient administrative and financial management.

What you'll be doing

• Greeting and welcoming clients and visitors with professionalism and courtesy

• Managing incoming phone calls, directing enquiries appropriately and maintaining a professional telephone manner

• Scheduling and coordinating appointments for insurance brokers and staff members

• Processing premium payments and maintaining accurate financial records

• Handling Workers Compensation Insurance accounts, and liaising with Workers Compensation nominal Insurers.

• Following up on outstanding premium collections and invoices in a timely manner

• Preparing correspondence, documents and administrative paperwork as required

• Maintaining and organising office files and records in accordance with company procedures

• Processing mail and managing office supplies inventory

• Providing general administrative support to team members and management

• Assisting with data entry and maintaining accurate client databases

• Handling sensitive and confidential information with discretion

What we're looking for

• Proven experience as a receptionist or in a similar front-of-house administrative role

• Experience in collections, accounts receivable or premium management is highly desirable

• Excellent verbal and written communication skills with the ability to interact professionally with diverse clientele

• Strong organisational and time management abilities with the capacity to manage multiple tasks simultaneously

• Proficiency in Microsoft Office applications and experience with office management software

• Basic numeracy skills and accuracy in financial transactions and record-keeping

• Professional demeanour, reliability and a positive attitude

• Ability to work independently and as part of a supportive team

• Discretion and professionalism when handling confidential client information

• A valid Australian driver's licence is preferred

• Familiarity with insurance industry processes and terminology is an advantage

What we offer

We provide a supportive and collaborative work environment where your contributions are valued. As part of the Dakkan Insurance Brokers team, you will benefit from working in a professional insurance brokerage with opportunities to develop your administrative and financial management skills. We are committed to providing competitive remuneration, a respectful workplace culture and an inclusive environment where all employees are treated fairly and with dignity.

About us

Dakkan Insurance Brokers is a dedicated insurance brokerage firm operating in Mount Lewis, NSW. We are committed to providing our clients with professional, personalised insurance advice and brokerage services. Our team is focused on delivering exceptional customer service and building long-term relationships with our clients. We pride ourselves on our professionalism, integrity and deep understanding of the insurance industry.

Apply now

If you are an experienced receptionist/administrative professional with collections experience and are interested in this opportunity, we encourage you to submit your application including your CV and a cover letter. Please forward your application to Dakkan Insurance Brokers at Mount Lewis, NSW. We look forward to hearing from you.