Casual Front Office Receptionist — Yallungah Boutique Hotel, Orange, NSW

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Casual Front Office Receptionist

Yallungah Boutique Hotel

Orange, NSW Casual

Our company

Travellers is a proud Australian, family-owned company. Our industry-leading team is driven by a mission to create experiences that go beyond mere lodging and offer best-in-class ‘home away from home’ accommodation for our guests.

We are looking for a motivated Casual Front Office Receptionist to join our team at Yallungah Boutique Hotel, 62 Byng Street, Orange, NSW — a one-of-a-kind destination for leisure and corporate guests that fuses contemporary art and striking design in a beautifully restored heritage homestead.

Role overview

The Casual Front Office Receptionist is the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process, as well as responding to guest requests in a prompt, friendly and efficient manner. You will also act as an ambassador for the region, providing town and tourism highlights for guests.

Why you’ll love working for us

Competitive hourly rate with a cash payment incentive scheme and a fantastic work environmentNewly renovated upscale property nestled in a beautifully restored 19th-century homesteadExperience preferred, but open to training for the right personBe part of our foundation team

Key responsibilities

Greet guests upon arrival, check them in and out, and provide information about the hotel’s facilities, services and local attractionsHandle phone and online reservations, ensuring accurate and timely booking of roomsMaintain guest records, process payments, and manage the front desk’s daily operationsAddress guest inquiries, requests and complaints promptly and professionallyLiaise with housekeeping and maintenance staff to ensure rooms are ready and issues are resolved quicklyMonitor guest access and maintain the security of the front desk areaInteract with guests to gather feedback and ensure their stay exceeds expectations

Our team lives the Travellers Group Core Values — Guest Obsessed, Empowering Our People, Innovation, Pride, Data-Driven Decisions, Hungry and Humble, Authenticity and Integrity.

To apply, email your CV to info@travellersgroup.com.au with the role title in the subject line.

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