Medical Receptionist (Cardiology)

We are looking for a reliable, dedicated and detail-oriented Specialist Medical Receptionist to join our busy cardiology and cardiac diagnostic practice.

This role is suited to someone who genuinely cares about their work, takes ownership of their responsibilities and wants to be part of a team.

About the role

The Specialist Medical Receptionist is responsible for providing professional, efficient and patient-focused reception and administrative services within a cardiology practice. The role requires a high level of accuracy and attention to detail when managing specialist referrals, appointments, cardiac diagnostic testing, Medicare/MBS eligibility requirements, patient records, billing and communication with patients, referring practitioners and specialist cardiologists.

Key responsibilities

• Welcoming patients and providing excellent patient service.

• Managing a busy telephone and reception environment.

• Booking cardiology consultations and cardiac investigations.

• Managing referrals and patient records.

• Completing Medicare/HPOS eligibility checks.

• Understanding and applying relevant MBS requirements.

• Booking ECHOs, Stress ECHOs, Holter monitors, ABP monitoring, Heart Bug/event monitors and ECGs.

• Processing payments and billing.

• Managing specialist correspondence and referrals.

• Monitoring appointment diaries and helping maximise appointment availability.

• Liaising with cardiologists, GPs, patients and other healthcare providers.

• Following up outstanding tasks and ensuring nothing is left incomplete.

• Maintaining strict patient confidentiality and privacy.

Full training will be provided; however, attention to detail, reliability, initiative and a willingness to learn are essential.

About you

• Is highly reliable and accountable.

• Has excellent attention to detail.

• Takes pride in their work.

• Is organised and able to prioritise competing tasks.

• Takes initiative rather than waiting to be told what to do.

• Is comfortable working in a busy specialist environment.

• Understands that small administrative mistakes can have significant consequences in healthcare.

• Is confident communicating with patients, doctors and other healthcare professionals.

• Is willing to learn the specialist cardiology and Medicare requirements of the practice.

• Can work independently once trained.

• Is a genuine team player.

• Takes ownership of their work and follows tasks through to completion.

• Is flexible and willing to assist when the practice is busy.

• Minimum 3 days per week, with the potential for additional days when required.

• Applicants must be flexible with their working days based on practice requirements.

• Weekend availability is required from time to time, depending on operational needs.

• Flexibility to cover additional shifts when colleagues are unavailable will be highly regarded.

• Previous medical reception experience.

• Excellent communication and customer service skills.

• Strong computer and administrative skills.

• Excellent attention to detail.

• Reliable attendance and punctuality.

• Ability to work in a fast-paced environment.

• Strong organizational and time-management skills.

• Professional presentation and communication.

• Ability to maintain strict confidentiality.

Experience in:

• Cardiology or specialist medical practices.

• Echocardiography or cardiac diagnostic services.

• Medicare/HPOS.

• MBS billing.

• Specialist referrals and correspondence.

• Best Practice, MedicalDirector, PracSoft or similar medical software.

• Training in specialist cardiology reception and diagnostic procedures.

• A supportive professional team environment.

• Opportunity to develop specialist medical administration skills.

• Potential for additional working hours for the right person.

• A role where your contribution genuinely matters to the operation of the practice.

If you are reliable, detail-oriented, proactive and genuinely care about doing your job well, we would like to hear from you.

Please submit your resume and a short cover letter.