CLK R12 - Appeal Coordinator

The Team
The Employment and Assistance Appeal Tribunal is an independent, quasi-judicial agency of the Province of British Columbia that provides fair and impartial reviews of certain ministry decisions made under the Employment and Assistance Act, the Employment and Assistance for Persons with Disabilities Act, and the Early Learning and Child Care Act. Our work ensures individuals have access to an independent appeal process guided by the principles of natural justice and administrative fairness. Our established team of 10–12 employees works collaboratively with Tribunal Members, ministry staff, and the public to deliver accessible, timely, and responsive appeal services across the province. Together, we are committed to supporting a fair hearing process that helps British Columbians exercise their rights under the legislation.

The Role
As an Appeal Coordinator, you are the primary point of contact for individuals navigating the appeal process and play a key role in ensuring appeals are managed efficiently and within legislated timelines. You provide procedural guidance, coordinate hearings, and support appellants, Tribunal Members, ministry representatives, and other stakeholders throughout the appeal process.

Qualifications:
Education and Experience Requirements

• Secondary school graduation or equivalent
• Four (4) years administrative experience
• Experience responding to enquiries and providing advice and interpretation of general policies and procedures to the public, clients and professionals both orally and in writing in a time sensitive environment
• Experience with computer software programs including Outlook, Word, and Excel
• Experience with a case management system
• A combination of education and experience may be considered.
   

Preference may be given to candidates with:

• One (1) year of experience working with the CaseLoad case management system
• Experience in a quasi-judicial board or agency working with administrative fairness concepts and experience scheduling multi-parties for events, hearings or meetings

For questions regarding this position, please contact Andrew.Ross@eaat.ca.

About this Position:
There is currently a temporary opportunity available until October 31, 2027. This temporary opportunity may become permanent.
An eligibility list may be established to fill future permanent and/or temporary vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.