Disability Support Worker – Employment Coach

Disability Support Worker – Employment Coach Casual | Supported Employment Services Award, Grade 5

Do you want to make a real difference to the lives of people with disabilities?

Is it important to you to work for an organization that values you and offers opportunities for growth and development?

Then look no further!

About cape

cape group (cape) is a not-for-profit company limited by guarantee providing services to people with a disability and is a Registered NDIS Provider.

Nadrasca joined with Brite in April 2025 to form cape group, a newly formed brand resulting from the merger of the two NDIS registered providers with a combined 120 years in operation across the eastern and northern suburbs. 

Together, we provide a range of services for people with disability, including home and living supports, social and community participation activities, youth employment assistance, supported employment, and NDIS support coordination.

At cape, we work hard to ensure that everyone we support can have their best day, every day.

This means people feel awesome, welcome, connected, excited, and ready to achieve their goals – whatever that means for them.

The Position

The Employment Coach role, working within the Employment Services team has responsibility for the engagement and support of our supported team members.

In particular the role provides:

•   Closer supervision of supported team members who require frequent prompting and reminders to stay on task.

•   Support for supported team members who may have behaviour/s that require closer supervision. 

•Assistance to supported team members to learn new skills and tasks.

Key Responsibilities:

• Providing support to supported team members in line with their supported employment.
• Reporting any progress or concerns to Employment Services team for accurate recording.
• Ensuring work health and safety guidelines are adhered to.
• Working within the guidelines of NDIS and escalating relevant information to appropriate manager.
• Working with colleagues in a supportive and cooperative manner.
• Maintaining clear professional boundaries with supported team members.
• Advocacy and support to all supported team members engaged in supported employment.
• Completing progress notes on daily basis of support training provided to supported employees.

Production tasks

• Assisting supported team members to develop desired skills to maintain their employment. Developing/reviewing daily and weekly plans with supported team members to assist them in reaching their goals.
• Share concepts and ideas in a way that supported team members and colleagues easily understand. Assisting supported team members in decision making and planning.
• Provide an exceptional customer experience to all supported team members.
• Actively listen to and effectively respond to feedback.
• Assessing and managing risk and behaviours.

Qualifications and Experience

• Formal qualifications – Cert III in Individual Support (Disability) or equivalent. – Preferred
• Working knowledge of NDIS Practice Standards – Desired
• Experience in the disability sector – Preferred
• Proficient computer skills in databases like a Client Information Management System (CIMS) – Desired

Skills and Attributes 

• Must have excellent interpersonal skills.
• Must have excellent communication skills, both written and verbal.
• Ability to build relationships across all levels of the organisation.
• Ability to prioritise and plan own workload.
• Excellent time management skills to complete tasks.
• Ability to exercise sensitivity and maintain strict confidentiality, when required.
• Strong customer service ethic.
• Strong administrative skills.
• Ability to establish and maintain positive relationships with external stakeholders.
• Self – motivated and able to work with minimal direction and supervision, with a proven ability to work autonomously and within a team.
• Ability to be flexible and work using own initiative.
• Proficient computer skills in Microsoft Office suite.

Why Join Us?

Our vibrant culture and collaborative team environment truly set us apart. You’ll join a warm, inclusive, and enthusiastic team united by a shared passion for enriching the lives of people with disabilities.

What we can offer you:

• A great working environment as part of a passionate and dedicated team.
• Attractive salary including salary packaging associated with not-for-profits.
• Training and professional development.
• The opportunity to use your skills to make a real difference in people’s lives.

All applicants must hold a current NDIS Worker Screening Clearance and obtain a Working with Children Check prior to employment.

All relevant staff must provide evidence of unrestricted Australian residential and working visa.

How to Apply:

We are inclusive in our thinking and are open to candidates who may not meet all criteria but believe they are the right fit for the position.

If you are interested in becoming an active and valued member of a dedicated and passionate team, please apply today by clicking on the Apply button.

Shortlisting and interviews will commence soon. 

We welcome applications from all diverse backgrounds including individuals with disability, those that identify as Aboriginal and Torres Strait Islanders, LGBTQIA+, or from culturally and linguistically diverse backgrounds. 

We look forward to hearing from you!