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About the role We are seeking a proactive, highly organised Operations & Appointment Scheduling Specialist to join our team on a full-time basis. Working entirely from home, you will serve as the central hub of our da…
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About the role
About the role
We are seeking a proactive, highly organised Operations & Appointment Scheduling Specialist to join our team on a full-time basis. Working entirely from home, you will serve as the central hub of our daily operations—managing incoming inquiries, orchestrating team schedules, and building strong relationships with our valued high-end clients.
Key responsibilities
Manage daily technician/field schedules in ServiceM8 to ensure maximum workflow efficiency, minimal travel downtime, and prompt job completion
Act as the primary point of contact for high-end clients, including Strata Managers, Real Estate Agents, body corporates, and residential property owners
Liaise directly with tenants, building managers, trades, and clients to negotiate access and schedule precise appointment windows
Handle phone calls and emails with exceptional professionalism, clarity, and warmth
Track job progress in ServiceM8 from initial inquiry through to completion and invoicing prep
About you
Proven hands-on proficiency using ServiceM8 for scheduling, job tracking, and dispatching (Essential)
Proven experience dealing professionally with Strata Management and Real Estate clients
Outstanding verbal and written English skills with a polished phone manner
Strong spatial awareness and logical planning to optimize field schedules
High attention to detail with the discipline to work autonomously in a remote setup
Benefits
100% Remote Work
Fixed hours (8:00 AM – 5:00 PM) with a dedicated 1-hour lunch break every day
Regular virtual check-ins and clear, straightforward processes
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