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Call Centre & Customer Service jobs in Townsville, QLD

There are 27 Call Centre & Customer Service jobs advertised in Townsville on ViewJobs, from 17 employers and recruiters. 9 were posted in the last week. All 27 are in Customer Service.

Call Centre & Customer Service jobs across Australia →See all Townsville jobs →

Roles in region
27
New this week
9
Customer service ads a month (JSA)[1]
149

By the numbers

27 Call Centre & Customer Service roles in Townsville

9 new roles this week· 18 in the last 30 days

Job types

Share of roles by employment type.

  • Full-time15 (56%)
  • Part-time6 (22%)
  • Casual5 (19%)
  • Temporary1 (4%)

Top employers

Most active employers hiring in Townsville.

Explore specialisms

Call Centre & Customer Service by specialism.

Each specialism has its own page: where the roles are, who is hiring and the latest ads.

Latest roles

The local market

Townsville's customer service job market

Figures for Townsville cover ABS region SA4 318. Jobs and Skills Australia's Internet Vacancy Index is a monthly count of online job ads, compiled from SEEK, CareerOne and Workforce Australia. Regional figures are three-month averages. It is not a count of ViewJobs' own ads.

Figure 1: Online customer service job ads a month, TownsvilleGeneral-inquiry clerks, call centre workers and receptionists. Three-month average, September 2025 to September 2026.
050100150200General-inquiry clerks, call centre, receptionists, Sep: 160160SepGeneral-inquiry clerks, call centre, receptionists, Oct: 166General-inquiry clerks, call centre, receptionists, Nov: 164NovGeneral-inquiry clerks, call centre, receptionists, Dec: 142General-inquiry clerks, call centre, receptionists, Jan: 161JanGeneral-inquiry clerks, call centre, receptionists, Feb: 171General-inquiry clerks, call centre, receptionists, Mar: 186MarGeneral-inquiry clerks, call centre, receptionists, Apr: 162General-inquiry clerks, call centre, receptionists, May: 147MayGeneral-inquiry clerks, call centre, receptionists, Jun: 142General-inquiry clerks, call centre, receptionists, Jul: 141JulGeneral-inquiry clerks, call centre, receptionists, Aug: 148General-inquiry clerks, call centre, receptionists, Sep: 149149Sep

Source: Jobs and Skills Australia[1].

Show the numbers
Online customer service job ads a month, Townsville
MonthGeneral-inquiry clerks, call centre, receptionists
September 2025160
October 2025166
November 2025164
December 2025142
January 2026161
February 2026171
March 2026186
April 2026162
May 2026147
June 2026142
July 2026141
August 2026148
September 2026149
Unemployment rate
5.2%
ABS, September 2026 · up 0.2 points on September 2025[2]
Employed people
126,229
ABS, September 2026 · up 0.8% since September 2025[2]
Online job ads a month (all jobs)
2,354
JSA, September 2026 · up 3.8% since September 2025[1]
People in Workforce Australia employment services
10,145
DEWR, June 2026 · down 0.5% since June 2025[3]
Figure 2: People employed in customer service occupations in TownsvilleAn estimated 6,318 people employed in September 2026: up 0.8% on September 2025, and down 2.9% on September 2021. One point each September, 2021 to 2026.
Sep 2021: 6,508Sep 20216,508Sep 2022: 7,043Sep 20227,043Sep 2023: 6,450Sep 20236,450Sep 2024: 6,187Sep 20246,187Sep 2025: 6,267Sep 20256,267Sep 2026: 6,318Sep 20266,318

Sources: Jobs and Skills Australia[4]; ViewJobs[5].

Show the numbers
People employed in customer service occupations in Townsville
MonthPeople employed
September 20216,508
September 20227,043
September 20236,450
September 20246,187
September 20256,267
September 20266,318

Read the Townsville job market report →

Popular Call Centre & Customer Service roles in Townsville

Quick answers

Call Centre & Customer Service work in Townsville, answered

How many Call Centre & Customer Service jobs are there in Townsville?

27 Call Centre & Customer Service jobs are live on ViewJobs in Townsville, from 17 employers and recruiters. 9 were posted in the last 7 days. 15 are full-time, 6 part-time and 5 casual.

Source: ViewJobs live ads[6].

Is demand for Call Centre & Customer Service workers in Townsville growing?

Demand is falling. Employers in Townsville placed about 149 online ads a month for customer service jobs in the three months to September 2026, down 6.9% on a year earlier (160).

Source: Jobs and Skills Australia[1].

Who is hiring Call Centre & Customer Service workers in Townsville?

Ottos Group and Telstra.com have the most live ads of any direct employer (4 each). Next are PTC Phone Tech & Comm (2), Reddy Express (2) and The Toro Company (2). 17 employers and recruiters have live ads in all.

Source: ViewJobs live ads[6].

What do Call Centre & Customer Service jobs pay in Townsville?

5 ads state a yearly salary: $65,000 to $77,330 a year, with a typical midpoint of $73,550. 1 more states pay in other units, 1 describes pay in words or a form not counted here, and 20 of the 27 ads state no pay.

Source: ViewJobs live ads[6].

Which Call Centre & Customer Service roles are most advertised in Townsville?

Customer Service, with 27 of the 27 live ads. The largest single roles are Customer Service - Customer Facing (17) and Customer Service - Call Centre (10).

Source: ViewJobs live ads[6].

What is the job market like in Townsville overall?

Online job ads for all occupations in Townsville averaged 2,354 a month in the three months to September 2026, up 3.8% on a year earlier.

Source: Jobs and Skills Australia[1].

What is the unemployment rate in Townsville?

The unemployment rate in Townsville was 5.2% in September 2026, up 0.2 points on a year earlier (ABS modelled estimate).

Source: Australian Bureau of Statistics[2].

Are Townsville Call Centre & Customer Service jobs mostly full-time?

Most are full-time: 15 of 27 (56%). 6 are part-time (22%), 5 casual (19%) and 1 temporary (4%).

Source: ViewJobs live ads[6].

Sources and method

Where these numbers come from

  1. Jobs and Skills Australia, Internet Vacancy Index, September 2026. jobsandskills.gov.au/sites/default/files/2026-10/internet_vacancies_anzsco2_occupations_gccsa_and_sa4_regions_-_september_2026.xlsx. Licence: CC BY 4.0. Accessed 25 October 2026.
  2. Australian Bureau of Statistics, Regional Labour Force, September 2026. abs.gov.au/statistics/labour/employment-and-unemployment/regional-labour-force/sep-2026/MLF1.xlsx. Licence: CC BY 4.0. Accessed 25 October 2026.
  3. Department of Employment and Workplace Relations, Workforce Australia Caseload by Selected Cohorts, June 2026. dewr.gov.au/employment-services-data/resources/workforce-australia-caseload-selected-cohorts-30-june-2026. Licence: CC BY 4.0. Accessed 26 October 2026. The views expressed in this report are those of the authors and do not necessarily represent those of the Department of Employment and Workplace Relations (or DEWR).
  4. Jobs and Skills Australia, Nowcast of Employment by Region and Occupation, September 2026. jobsandskills.gov.au/sites/default/files/2026-10/2026-09_nero.zip. Licence: CC BY 4.0. Accessed 27 October 2026. Source: Jobs and Skills Australia, Nowcast of Employment by Region and Occupation (NERO), September 2026, CC BY 4.0. Experimental estimates.
  5. ViewJobs, ViewJobs analysis of the Jobs and Skills Australia Nowcast of Employment by Region and Occupation, September 2026. jobsandskills.gov.au/data/nero. The occupation group is an approximation: Jobs and Skills Australia's job-ads groups mapped to ANZSCO unit groups.
  6. ViewJobs, Live job ads on ViewJobs, 30 Oct 2026. viewjobs.com.au.

Method

  • Online job ads: Jobs and Skills Australia's Internet Vacancy Index is a monthly count of online job ads, compiled from SEEK, CareerOne and Workforce Australia. Regional figures are three-month averages. It is not a count of ViewJobs' own ads. Published under CC BY 4.0.
  • Australian Bureau of Statistics, Regional Labour Force: monthly unemployment, participation and employment are the ABS's Regional Labour Force modelled estimates: the ABS combines its Labour Force Survey with administrative data to estimate each labour market region. They are in original terms, not seasonally adjusted, so every change here compares a month with the same month a year earlier. The ABS's labour market regions follow the 2011 boundaries of its SA4 regions, which differ slightly from today's in a few areas. Published under CC BY 4.0.
  • Jobs and Skills Australia, Nowcast of Employment by Region and Occupation: estimated employment by occupation, published under CC BY 4.0. Jobs and Skills Australia's nowcast is experimental: its figures are model estimates of the people employed in each occupation, not a count of them, and each monthly release revises the months before it.
  • ViewJobs live ads: ads open on ViewJobs in the Call Centre & Customer Service classification, placed in Townsville, counted on 30 Oct 2026.
  • ViewJobs analysis: a figure that adds up several occupation groups, industries or areas. The sources publish the parts; the sum is ViewJobs' own, and its reference says what was combined.

Cite this page

ViewJobs (2026). Call Centre & Customer Service jobs in Townsville, QLD, data to September 2026. https://www.viewjobs.com.au/jobs/qld/regional-rural/townsville/call-centre-and-customer-service

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