ViewJobs
Sign In

Call Centre & Customer Service jobs in Melbourne, VIC

There are 328 Call Centre & Customer Service jobs advertised in Melbourne on ViewJobs, from 230 employers and recruiters. 80 were posted in the last week. The largest group is Customer Service: 84% of the 328.

Call Centre & Customer Service jobs across Australia →See all Melbourne jobs →

Roles in region
328
New this week
80

By the numbers

328 Call Centre & Customer Service roles in Melbourne

80 new roles this week· 210 in the last 30 days

Job types

Share of roles by employment type.

  • Full-time275 (84%)
  • Casual30 (9%)
  • Part-time20 (6%)
  • Contract2 (1%)
  • Temporary1 (0%)

Top employers

Most active employers hiring in Melbourne.

Explore specialisms

Call Centre & Customer Service by specialism.

Each specialism has its own page: where the roles are, who is hiring and the latest ads.

157 live rolesCall centre customer service118 live rolesFace-to-face customer service44 live rolesManagement & support7 live rolesSupervisors/team leaders1 live roleCollections1 live roleOutbound sales

Latest roles

The local market

Melbourne's customer service job market

Figures for Melbourne cover ABS region Greater Melbourne (GCCSA 2GMEL). Jobs and Skills Australia's Internet Vacancy Index is a monthly count of online job ads, compiled from SEEK, CareerOne and Workforce Australia. Regional figures are three-month averages. It is not a count of ViewJobs' own ads.

Figure 1: Online customer service job ads a month, Greater MelbourneGeneral-inquiry clerks, call centre workers and receptionists. Three-month average, September 2025 to September 2026.
01k2k3kGeneral-inquiry clerks, call centre, receptionists, Sep: 2,6822,682SepGeneral-inquiry clerks, call centre, receptionists, Oct: 2,661General-inquiry clerks, call centre, receptionists, Nov: 2,549NovGeneral-inquiry clerks, call centre, receptionists, Dec: 2,253General-inquiry clerks, call centre, receptionists, Jan: 2,242JanGeneral-inquiry clerks, call centre, receptionists, Feb: 2,351General-inquiry clerks, call centre, receptionists, Mar: 2,711MarGeneral-inquiry clerks, call centre, receptionists, Apr: 2,559General-inquiry clerks, call centre, receptionists, May: 2,500MayGeneral-inquiry clerks, call centre, receptionists, Jun: 2,347General-inquiry clerks, call centre, receptionists, Jul: 2,438JulGeneral-inquiry clerks, call centre, receptionists, Aug: 2,403General-inquiry clerks, call centre, receptionists, Sep: 2,4282,428Sep

Source: Jobs and Skills Australia[1].

Show the numbers
Online customer service job ads a month, Greater Melbourne
MonthGeneral-inquiry clerks, call centre, receptionists
September 20252,682
October 20252,661
November 20252,549
December 20252,253
January 20262,242
February 20262,351
March 20262,711
April 20262,559
May 20262,500
June 20262,347
July 20262,438
August 20262,403
September 20262,428
Unemployment rate
5.3%
ViewJobs analysis of ABS, September 2026 · up 0.3 points on September 2025[2][3]
Employed people
2,999,966
ViewJobs analysis of ABS, September 2026 · up 0.7% since September 2025[2][3]
Online job ads a month (all jobs)
38,170
JSA, September 2026 · down 0.6% since September 2025[1]
People in Workforce Australia employment services
133,170
ViewJobs analysis of DEWR, June 2026 · up 8.4% since June 2025[4][5]
Figure 2: People employed in customer service occupations in MelbourneAn estimated 125,289 people employed in September 2026: down 2.0% on September 2025, and up 4.0% on September 2021. One point each September, 2021 to 2026.
Sep 2021: 120,475Sep 2021120,475Sep 2022: 125,528Sep 2022125,528Sep 2023: 127,290Sep 2023127,290Sep 2024: 129,657Sep 2024129,657Sep 2025: 127,891Sep 2025127,891Sep 2026: 125,289Sep 2026125,289

Sources: Jobs and Skills Australia[6]; ViewJobs[7].

Show the numbers
People employed in customer service occupations in Melbourne
MonthPeople employed
September 2021120,475
September 2022125,528
September 2023127,290
September 2024129,657
September 2025127,891
September 2026125,289

Read the Greater Melbourne job market report →

Popular Call Centre & Customer Service roles in Melbourne

Quick answers

Call Centre & Customer Service work in Melbourne, answered

How many Call Centre & Customer Service jobs are there in Melbourne?

328 Call Centre & Customer Service jobs are live on ViewJobs in Melbourne, from 230 employers and recruiters. 80 were posted in the last 7 days. 275 are full-time, 30 casual and 20 part-time.

Source: ViewJobs live ads[8].

Is demand for Call Centre & Customer Service workers in Melbourne growing?

Demand is falling. Employers in Melbourne, across the area Greater Melbourne, placed about 2,428 online ads a month for customer service jobs in the three months to September 2026, down 9.5% on a year earlier (2,682).

Source: Jobs and Skills Australia[1].

Who is hiring Call Centre & Customer Service workers in Melbourne?

OTR has the most live ads of any direct employer (8). Next are Opal HealthCare (7), Reddy Express (7) and Derrimut 24:7 Gym (6). 230 employers and recruiters have live ads in all.

Source: ViewJobs live ads[8].

What do Call Centre & Customer Service jobs pay in Melbourne?

37 ads state a yearly salary: $40,000 to $155,069 a year, with a typical midpoint of $80,000. 18 more state pay in other units, 12 describe pay in words or a form not counted here, and 261 of the 328 ads state no pay.

Source: ViewJobs live ads[8].

Which Call Centre & Customer Service roles are most advertised in Melbourne?

Customer Service, with 275 of the 328 live ads. The largest single roles are Customer Service - Call Centre (157), Customer Service - Customer Facing (118) and Management & Support (44).

Source: ViewJobs live ads[8].

What is the job market like in Melbourne overall?

Online job ads for all occupations in Melbourne, across the area Greater Melbourne, averaged 38,170 a month in the three months to September 2026, down 0.6% on a year earlier.

Source: Jobs and Skills Australia[1].

What is the unemployment rate in Melbourne?

The unemployment rate in Melbourne, across the area Greater Melbourne, was 5.3% in September 2026, up 0.3 points on a year earlier (ABS modelled estimate).

Sources: Australian Bureau of Statistics[2]; ViewJobs analysis[3].

Are Melbourne Call Centre & Customer Service jobs mostly full-time?

Most are full-time: 275 of 328 (84%). 30 are casual (9%), 20 part-time (6%), 2 contract (1%) and 1 temporary (under 1%).

Source: ViewJobs live ads[8].

Sources and method

Where these numbers come from

  1. Jobs and Skills Australia, Internet Vacancy Index, September 2026. jobsandskills.gov.au/sites/default/files/2026-10/internet_vacancies_anzsco2_occupations_gccsa_and_sa4_regions_-_september_2026.xlsx. Licence: CC BY 4.0. Accessed 25 October 2026.
  2. Australian Bureau of Statistics, Regional Labour Force, September 2026. abs.gov.au/statistics/labour/employment-and-unemployment/regional-labour-force/sep-2026/MLF1.xlsx. Licence: CC BY 4.0. Accessed 25 October 2026.
  3. ViewJobs, ViewJobs analysis of the Australian Bureau of Statistics Regional Labour Force, September 2026. abs.gov.au/statistics/labour/employment-and-unemployment/regional-labour-force/latest-release. Capital city, state and national figures are sums of the ABS's modelled labour market regions, with rates worked out from the sums.
  4. Department of Employment and Workplace Relations, Workforce Australia Caseload by Selected Cohorts, June 2026. dewr.gov.au/employment-services-data/resources/workforce-australia-caseload-selected-cohorts-30-june-2026. Licence: CC BY 4.0. Accessed 26 October 2026. The views expressed in this report are those of the authors and do not necessarily represent those of the Department of Employment and Workplace Relations (or DEWR).
  5. ViewJobs, ViewJobs analysis of the Department of Employment and Workplace Relations Workforce Australia Caseload by Selected Cohorts, June 2026. dewr.gov.au/employment-services-data/workforce-australia-caseload-data. Capital city, state and national figures are sums of SA4 regions.
  6. Jobs and Skills Australia, Nowcast of Employment by Region and Occupation, September 2026. jobsandskills.gov.au/sites/default/files/2026-10/2026-09_nero.zip. Licence: CC BY 4.0. Accessed 27 October 2026. Source: Jobs and Skills Australia, Nowcast of Employment by Region and Occupation (NERO), September 2026, CC BY 4.0. Experimental estimates.
  7. ViewJobs, ViewJobs analysis of the Jobs and Skills Australia Nowcast of Employment by Region and Occupation, September 2026. jobsandskills.gov.au/data/nero. Capital city, state and national figures are sums of SA4 regions. The occupation group is an approximation: Jobs and Skills Australia's job-ads groups mapped to ANZSCO unit groups.
  8. ViewJobs, Live job ads on ViewJobs, 30 Oct 2026. viewjobs.com.au.

Method

  • Online job ads: Jobs and Skills Australia's Internet Vacancy Index is a monthly count of online job ads, compiled from SEEK, CareerOne and Workforce Australia. Regional figures are three-month averages. It is not a count of ViewJobs' own ads. Published under CC BY 4.0.
  • Australian Bureau of Statistics, Regional Labour Force: monthly unemployment, participation and employment are the ABS's Regional Labour Force modelled estimates: the ABS combines its Labour Force Survey with administrative data to estimate each labour market region. They are in original terms, not seasonally adjusted, so every change here compares a month with the same month a year earlier. The ABS's labour market regions follow the 2011 boundaries of its SA4 regions, which differ slightly from today's in a few areas. Published under CC BY 4.0.
  • Jobs and Skills Australia, Nowcast of Employment by Region and Occupation: estimated employment by occupation, published under CC BY 4.0. Jobs and Skills Australia's nowcast is experimental: its figures are model estimates of the people employed in each occupation, not a count of them, and each monthly release revises the months before it.
  • ViewJobs live ads: ads open on ViewJobs in the Call Centre & Customer Service classification, placed in Melbourne, counted on 30 Oct 2026.
  • ViewJobs analysis: a figure that adds up several occupation groups, industries or areas, and the rates worked out from such a sum. The sources publish the parts; the sum is ViewJobs' own, and its reference says what was combined.

Cite this page

ViewJobs (2026). Call Centre & Customer Service jobs in Melbourne, VIC, data to September 2026. https://www.viewjobs.com.au/jobs/vic/regional-rural/melbourne/call-centre-and-customer-service

ViewJobs

Across 85+ mastheads